Trying to stop time wasting in your call center? Start using a Power Dialer

There are common obstacles that waste sales representatives’ time. It can take a lot of time to manually dial each lead on a long contact list. Sales representatives then have to spend more of their time waiting for someone to answer their calls. Often those calls are sent to voice mail systems, and sales reps have to wait through automated responses before leaving their own message when they could be moving on to a new lead. Sales agents often have to take a significant portion of their work day to follow up on those calls, including sending emails or fax messages. Inside sales companies with a complex sales process who perform business to business sales have the added obstacle of negotiating with receptionists and navigating around “gatekeepers”.

A power dialer is a software solution that calls through an uploaded list of contacts. This automated process immediately removes the dullness of manually dialing from a sales agent’s routine. Between dials the agent stays on the line, there is no hanging up after each call when using a power dialer. The next contact is immediately patched through. This feature of the power dialer can increase call volume three or four times from what it was previously.

Power dialers also incorporate voice messaging capability. Sales agents prerecord the messages they plan to leave. This lets agents proof the messages they will leave during the day to ensure those messages are exactly what they want to leave. These prerecorded messages can then be automatically left when an answering machine is encountered by the telephone dialer. This saves time for the sales agent who can move on to another call while the message is being left.

Power dialers work similarly in regards to email or fax messages. Templates for these messages can be created before calling through a list. When a sales rep promises to send an email or a fax message he or she can select the template on their computer. This message is automatically sent with very little work on the part of the sales representative, and the lead wouldn’t be able to help but be impressed by how quickly their requests are met.

Power dialer software provides many benefits. It saves so much time for sales representatives and with all of that time saved sales reps can spend more time selling. It is hard to find an excuse not to have one.