Use telephony software to make remote sales profitable

Telephony software grants the ability to effectively accomplish many of the different tasks within a business that sales remotely. By combining the different telephony software solutions out there any company can dramatically improve how they accomplish sales tasks.

All sorts of good telephony software and solutions are used for lead management. This includes: power or predictive dialers, blended inbound call routing, voice messaging, faxing and emailing. A suite of these tools is able to fully track the metrics and analytics involved in tracking contacts, qualifying leads, and all the other tasks associated with sales lead tracking. Above and beyond simply tracking sales, these telephony tools increases the number of calls, contacts, faxes, emails, leads, follow-ups, proposals, and closes. These tools help you increase sales.

The reason telephony software solutions are able to increase sales is because they increase the number of quality interactions a lead has with the company.

Beginning with lead generation, potential clients are given a unique experience when a company is utilizing telephony lead management solutions. Any web form submitted by an interested lead automatically gets converted into a lead. This lead is then qualified, and routed through to the telephone dialer. Within minutes of that lead first submitting the request online a live sales agent is on the phone with them. In addition to the speed of this routing, new leads are assigned to the sales agent that has been identified as the best one for those types of calls. This assignment may be based on such things as which web form is submitted, or the area or zip code of the new lead.

This automatic call routing is designed to blend perfectly with outbound calling. The newly created lead will be held until the current outbound call is complete, and then be pushed through to the sales rep. This allows sales professionals to be engaged in outbound calling while waiting for new leads to generate and not to worry that new leads will be missed or current calls will be interrupted. Also, inbound calls are routed to these same sales reps allowing sales professionals the ability to use their time as effectively as possible.

Once a call is answered, the sales agent has many telephone software solutions at his disposal. Email and faxes can be sent instantly from the dialer interface. Often sales agents spend 5 or 6 hours a day on the phone, and a huge 2 to 3 hours following through on those calls by sending emails or faxes with additional information. Email or fax software solutions shorten those 2 to 3 hours to minutes.

Telephony software solutions continue to aid in the sales process on through closing the deal and following up with repeat customers in the future. With so many different business tools available it is worth the time and attention to research the options.