Several problems are faced by inside sales teams. Those problems may include—what can be done to increase productivity by making more calls and closing more sales? How is a high level of quality and customer care going to be assured? What measures are going to be taken to ensure that all promises made to contacts will be fulfilled? There are probably numerous answers for each of these problems, but to remain efficient a sales team needs to use one simple and effective solution to meet all of these needs. Power dialer software is such a solution.
Power dialer software, in its simplest form, is a program that automatically dials phone numbers from a contact list for a sales agent. This alone decreases the amount of time spent on each individual call and increase the volume of calls each sales person is able to make in a typical work day. Power dialers are designed to help a sales representative to make three hundred dials in a day, compared to a manual dialing average that is around seventy five.
Phone dialer software increases productivity further when that dialer is integrated with email or voice messaging solutions. From the dialer software previously composed emails and voice messages can automatically be sent. This frees the sales agent from using valuable calling time waiting to leave messages himself on voice mail systems or sending various different emails to many different customers at the end of his or her work day. A typical sales person spends only five or six hours of their day making phone calls and upwards of three hours sending emails or other messages to those contacts. Phone dialer software cuts this time down to a fraction of what it commonly takes, all with only a couple of mouse clicks.
Using carefully constructed emails and voice messages is also one of the steps dialer software takes to ensuring quality control. Instead of fumbling over their messages sales agents can record one in their own voice that says exactly what they and their employers want said. An additional way phone dialers assure quality from a sales team’s performance is with optional call recording. By recording and monitoring sales calls training can be planned to strengthen the sales agents and help them be more efficient in their job.
Each of these functions of well designed dialer software works together to create an easy to use system that meets the demands of inside sales.
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