Voice Broadcasting

A voice message dialer allows a remote sales business to use voice broadcasting. This technology takes traditional voice message campaigns and implements them in a much more efficient manner.

Voice messaging fulfills several important roles within inside sales. First, it gives sales agents the opportunity to make positive contact with a potential client when they are unable to reach them on the phone. The best possible message a sales representative could leave can be recorded before the sales rep ever makes a call. This message is saved to be used later, whenever a message like that needs to be left. In this way voice messaging becomes a convenient tool, letting the sales rep leave the kind of quality messages he or she would like to every time. Several advances in telephony software make it possible for a sales agent to be able to move onto another call as their computer program leaves that message, which adds up to a large amount of time saved.

These voice messages can still be interactive, for times when a client answers the phone after the sales agent directs the message to be left. Interactive Voice Response, often refereed to by the acronym IVR, grants the contact the option of pressing specific keys on their dial pad to direct the computer program what to do. This could include having their number placed on a do not call list or having a call routed through to a live agent immediately.

Voice broadcasting takes this technology one step further. Voice broadcasting means no longer will a sales agent call through a large volume of calls one by one and leave messages only when a new lead is not contacted. Voice broadcasting takes care of all of that for the sales representatives.

Voice broadcasting works by having a prerecorded message uploaded into its system. Additionally a phone list of potential clients needs to be provided. The voice broadcasting system will dial through to each of those phone numbers automatically. Once those calls are either answered or a voice message system picks up the voice broadcasting system then relays the message saved within it. These messages traditionally are compatible with IVR. Because of this clients are able to speak to a live agent if they choose to do so.

Voice broadcasting not only speeds the contact process, but it also frees sales agents to perform other calls. Voice broadcasting can serve as a powerful way to contact a large volume of contacts in a short period of time.