Online dialers provide all of the benefits of other phone dialers, but with less of the stress

Standard telephone dialers offer incredible power to companies who use them. The downside is they can come with the inconvenience of purchasing, installing, and managing hardware. Many companies require the purchase of dialer hardware, or design their software to only work with specific phone lines.

A less taxing alternative is a company who has designed a phone dialer that needs no onsite hardware. Often, this requires the purchasing, installing, and upkeep of that company’s software. With each added feature or business solution the amount of software that is mandated to be downloaded on the client company’s own computers increases.

An online dialer eliminates the hassle of both the acquisition of dialer specific hardware and the installation of dialer specific software. It is by far the most convenient way to use a dialer, and it has at least as much usability as other dialers.

A dialer allows a single remote sales professional to quickly make a large number of outbound calls. Dialers are ideal for call centers, telemarketers, or any business that sells a product or service remotely. Phone dialers are first loaded with a list of potential leads. Depending on the dialer it may either automatically call through each entry on the list at a preset pace or the sales rep may place the call with a click on his computer. Once a number starts to ring, or is answered, that call is immediately routed to an available sales agent.

An online dialer accomplishes all of this, but without requiring a remote sales company to purchase the previously mentioned hardware or software. An online dialer is able to do this because of the relationship between the purchasing company and the providing company. The provider could accurately be described as a host for the online dialer, and likewise the dialer could be called a hosted dialer.

Instead of needing specialized equipment, the online dialer requires three things: a PC, a phone line and with a phone, and an internet connection. All other hardware is kept at the host company and maintained by them. All software is hosted on the provider’s servers. Everything the client company needs is provided through the internet.

Online dialers eliminate much of the hassle of purchasing a telephone dialer. They also lower the initial capital need to invest in a dialer system. They still provide all of the important business solutions that phone dialers are none to provide. These include inbound / outbound call blending, integrated email and fax messaging with templates, real time data management and analytics, immediate response callback, and call transfer and recording. Online dialers provide the simplest way to receive all the benefits of using a phone dialer.